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ABM AMRO Mortgage
(800) 783-8900
Accredited Home Lenders
(877) 683-4466
AHMSI – American Home Mortgage Corp.
General Info: (877) 304-3100
Fax: (877) 452-6490
Fax: (866) 452-1837
AMC Mortgage Services
(800) 211-6926
(Also handles loans originated by Ameriquest and Argent)
Ameriquest Mortgage
(Debt collection–see AMC Mortgage Services) (800) 211-6926
AmTrust Bank
(aka Ohio Savings Bank)
(888) 696-4444
ASC
General Info: (800) 842-7654
Authorization Fax: (866) 917-1877
Liquidation Team (SS Dept): (866) 903-1053
Liquidation Team fax: (866) 359-1975
ASC Uses the Same Loss Mitigation Dept as Wells Fargo
Aurora Loan Services
General info: (800) 550-0508
Fax: (303) 728-7648
Short Sale Fax: (866) 581-4503
LM Dept: (866) 521-3828
SS Packet Fax: (866) 517-7976
Avelo Mortgage LLC Now serviced by Litton Loan Services, Inc
(866) 992-8356
Bank of America
(800) 846-2222
General Info: (800) 285-6000
Fax: (716) 635-7255
Short Sale Dept: (866) 880-1232
LM Dept: (800) 846-2222
Home Retention Dept: (800) 633-4510
Heloc Fax: (704) 208-1350
Charge-Off Dept: (800) 851-4032 opt. 2
SS Dept for Freddie Mac loans: (877) 444-8291, option 4
Foreclosure Dept: (800) 669-6650
BB&T Mortgage
(800)827-3722
LM Dept: (800) 295-5744 x28422
LM Fax: (252) 293-9058
Beneficial
(800)333-5848
Carrington Mortgage (CMS)
General Info: (800) 561-4567
Loan Counseling: (888) 788-7306
LM Fax: (949) 534-9725
LM Fax: (866) 251-4563
Auth Fax: (949) 517-5220 (include password)
Short Sale Dept: (800) 790-9502
Home Retention Dept: (800) 477-0193
Cenlar
(866) 305-6949
(888) 782-7378
NJ: (609) 538-4024
marketing@cenlar.com
Central Pacific Bank
(800) 342-8422
Charter One
(800) 234-6002
Chase
(800) 548-7912
Loss Mitigation (877) 838-1882 ext. 52195
The Number you will be directed to after you give your loan number: (866) 665-7629
Chase Home Finance
(800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
General Info: (614) 422-0376
General Fax: (614) 422-7259
Loss Mitigation Dept: (800) 446-8939
Loss Mitigation Fax: (888) 874-2664
Collections: (800) 848-9380
Regular package fax: (614) 422-7259
Authorization Fax: (614) 422-7912
Authorization Fax2: (614) 422-7575
Authorization fax 3: (866) 282-5682
Foreclosure Dept: (800) 981-3792
Short Sale Dept (investor owned loan): (877) 419-6490
Short Sale Dept (bank owned loan): (800) 437-4892
SS Fax: (866) 220-4130
Chase Home Finance-New Jersey
(800) 446-8939
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)
Chevy Chase Bank
(800) 933-9100
Citi Financial Mortgage
(800) 753-3673
General Info: (866) 704-8050
Hmoe Equity Dept: (800) 685-0935 & 800-283-7918
1st lien Short Sale Dept: (866) 713-4785
1st lien fax: (301) 696-4473
2nd lien Short Sale Dept: (866) 520-5499
Short Sale Dept: (800) 695-0384
Short Sale Dept fax: (866) 675-5772 , (866) 989-2089, (866) 989-2088
2nd Mortgage Division: (866) 520-5499
Collections Dept: (800) 788-4517
Citimortgage
(800) 283-7918
Countrywide (Bank of America)
(800) 262-4218
Loss Mitigation Dept: (866) 880-1232
Short Sale Department Fax: (888) 491-4947
Authorization Fax: (805) 520-5019
Authorization Fax2: (800) 658-0395
Bankruptcy Dept: (800) 669-5224
Escalation Dept: (866) 265-3512
Home Retention: (888) 325-6428
Community First Credit Union
General info: (800) 342-8416
LM Dept: (904) 371-7964 x 1
Fax: (904) 371-7938
Collections Fax: (904) 371-8093
Ditech(GMAC)
(800) 852-0656 (800) 449-8582
Downey Financial Corp
(800) 824-6902, ext. 6696
EMC
(800) 723-3004
General Info: 800-723-3004
Fax: 917-849-2677
EverBank
(800) 669-7724 ext. 4730
Everhome Mortgage
General info: (800) 669-7724
Fax: (904) 281-2337
Equity One
(Debt collection) (866) 361-3460
FASLO
General Info: (866) 814-3112
Fax: (817) 826-2059
Recovery Dept: (866) 605-3589
Recovery Dept. Fax: (817) 826-2059
First Horizon Home Loans
(800) 489-2966
First Franklin
Customer Service: (800) 346-6437
Loan Services: (800) 745-1787
Auth fax: (724) 957-9032
LM Fax: (412) 499-3400
Payoff Fax: (412) 918-7327
Resolution Dept: (800) 622-5035
Fifth Third Bank
(800) 375-1745 Option 3
First Merit Bank
(888) 728-9931
Flagstar Bank
Corporate Headquarters: (800) 945-7700, ext. 9780
Loan Services: (800) 968-7700, ext. 9780
Florida Telco
Mortgage Dept: (904) 720-1759
Mortgage Dept. Fax: (904) 722-6658
Fremont Investment & Loan
(866) 484-0291
GMAC Mortgage
(800) 850-4622
General info: (866) 725-0782
Fax: (866) 709-4744
LM Dept: (800) 850-4622
Recovery Dept. fax: (866) 216-8432
Customer Service: (800) 766-4622
GreenPoint Mortgage Funding
(800) 784-5566, ext. 5383
Green Tree
(877) 816-9125
General Info: (800) 643-0202
Fax: (866) 673-3022
Loss Mitigation Fax: (877) 612-2422
Recovery Dept: (877) 567-3434
Homecomings Financial
(800) 850-4622
HomeEq Mortgage Servicing
(Debt collection) (866) 822-1471
General Info: (866) 822-1471
Fax: (866) 577-1227
Fax Auth: (866) 574-0832
Household Finance (A HSBC Co.)
(800) 333-5848
Household Mortgage
(800) 333-4489
HSBC Mortgage
(800) 338-6441
General info: 800-333-7023
Fax: (866) 657-6621
SS Dept: (800) 365-6730 x44408
SS Dept Fax: (866) 860-8826
LM Dept: (888) 648-3129
LM Fax: (732) 352-7519
Huntington National Bank
(800) 323-4695
Indymac Bank
(877) 736-5556
General Info: (877) 736-5556
Fax: (269) 353-2474
Fax auth: (626) 535-4084
LM Fax: (626) 583-1370
Loan Resolution Dept: (877) 908-4357
Foreclosure Servicing: (866) 706-8647
Loan Care Dept: (800) 410-9609
Irwin Mortgage
(888) 218-1988
James B. Nutter & Company
(800) 315-7334
Key Bank(
(800) 422-2442
LaSalle National Bank
(800) 783-8900
Litton Loan Servicing
(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
General Info: (800) 999-8501
LM Fax: (972) 653-6322
LM Fax2: (972) 653-3333
Short Sale Dept: (800) 999-8501 x8540
Midland Mortgage
(800) 552-3000 or (800) 654-4566
Mortgage Lenders Network
(800) 691-0129
Mortgage Electronic Registration Systems (MERS)
(888) 679-6377
National City
(800) 367-9305, Ext. 53221 or (800) 523-8654
Nationwide Advantage Mortgage Company
(800) 356-3442, ext. 6002
3rd Party Authorization Fax: (866) 350-8894
NationStar Mortgage
(888) 850-9398* Press 0 for operator
General Info: (888) 850-9398 x 3828
Fax: (214) 488-1877
New Century Financial Now Carrington Mortgage Services
(800) 790-9502 or (877) 206-9904
NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English: (888) 743-0774, ext. 4523
Ocwen Federal Bank
(800) 746-2936 or (877) 596-8560
LM Dept: (800) 746-2936
LM Dept: (866) 355-6034
LM Dept: (877) 596-8580
LM Fax: (407) 737-5693
Collateral (SS) Dept fax: (407) 737-5071
Ocwen Financial Corporation
Phone: (877) 226-2936
Phone: (561) 682-8000, x8386
Option One
(866) 711-1962
(888) 275-2648
PHH Mortgage (Formerly Cendant)
(800) 257-0460
(800) 750-2518
Provodis
(888)878-0522
Real Time Resolutions
General info: (877) 599-7334
Fax: (214) 599-6460
Regions Bank
General info: (800) 734-4667
Loss Mitigation Dept: (205) 560-5421
Loss Mitigation Dept 2: (866) 298-1113
Mortgage Dept: (800) 986-2462
2nd Mortgage Dept: (800) 231-7493
Loss Mitigation Fax: (205) 560-5421
ResMae Mortgage Corp.
(877) 473-7623, ext. 5944
Residential Credit Solutions
General Info: (800) 737-1192
LM Fax: (323) 210-4595
RMS
General Info: (800) 586-6668
Fax: (757) 523-3100
Saxon
(800) 665-7367
General info: (888) 325-3502
Authorization Fax: (817) 665-7970
Authorization Fax 2: (817) 665-8181
Loss Mitigation Fax: (888) 240-1885
Select Portfolio Servicing
(888) 818-6032
Fax: (801) 293-3936
SkyBank
(800) 290-3359
Specialized Loan Servicing
1-800-315-4SLS (4757)
Monday-Friday from 6:00 AM to 6:00 PM, MT
Sun Trust Mortgage
(800) 634-7928
General info: (800) 443-1032
LM Dept: (800) 634-7928 option 5 then x 58791
Auth Fax: (804) 291-0134
LM Fax: (804) 675-7399
Third Federal Savings
(888) 844-7333
Titanium, Inc.
General Info: (877) 500-4472
Fax: (877) 500-4480
USAA
LM Dept: (866) 899-5308
LM Fax: (866) 355-6034
Auth Fax: (866) 501-1610
US Bank
(800) 365-7900
General Info: (800) 240-7890
Customer Service: (800) 365-7900
LM Dept: (800) 337-1193, (877) 490-7827
LM Fax: (866) 350-5156
Short Sale Dept: (888) 780-3997
Collections Dept: (886) 456-2622
Authorization Fax: (216) 475-7340
Short Sale Packet fax: (503) 401-8887
Vystar
Mortgage Dept: (800) 445-6289 x2424
LM Fax: (904) 779-8520
Electronic Packet Submit: mortgagehardship@vystarcu.org
Wachovia (Wells Fargo)
(866) 642-8608
General Info: (866) 642-9405
Fax: (866) 260-3962
LM Dept: (877) 213-7063
Home Equity Short Sale Dept: (877) 455-6091
Home Equity Short Sale Dept fax: (866) 729-9592
Washington Mutual (Chase)
(866) 926-8937
(800) 478-0036
(800) 254-3677
Waterfirld Mortgage
(800) 957-7245
Fax: (260) 459-5390
Wells Fargo
(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986
General Info: (866) 234-8271
Fax: (866) 359-1975
LM Dept: (866) 903-1053
LM Fax: (866) 837-9108
LM Fax: (866) 590-8910
Home Equity Loan Dept: (866) 275-9138
Home Equity Loan Dept2: (888) 219-8014
Home Equity Short Sale Dept: (866) 970-7821
Home Equity Short Sale Dept Fax: (866) 593-3578
Mortgage Payoff Dept: (800) 288-3212
Home Equity Payoff Dept: (866) 810-1424
Payoff Dept Fax: (866) 238-6874
Auth Fax: (866) 917-1877
SS Packet Fax: (866) 969-0103
Wells Fargo Financial
General Info: (800) 970-7821
Mortgage Dept: (800) 734-4028
Short Sale Dept: (800) 275-9254
Short Sale Dept Fax: (800) 588-9157
Card Services (HELOC): (866) 223-1851
Card Services (HELOC) Fax: (800) 851-7519
Wendover Financial Services Corporation
(800) 934-1081
(800) 436-1022
General Info: (866) 234-8271
Fax: (866) 359-1975
Loss Mitigation Dept: (800) 850-4622
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